Being AI Ready
AI Knowledge Management

Confluence

Atlassian's structured team wiki — pages and spaces for company documentation — now with Atlassian Intelligence and the Rovo AI assistant built in for search, summarization, and chat across your content.

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What it does

Confluence is Atlassian’s team wiki product — a structured space for writing and organizing company documentation as linked pages within spaces, most commonly alongside Jira for issue tracking. Atlassian has layered AI features on top through Atlassian Intelligence and Rovo: AI-assisted drafting and summarization inside the page editor, plus Rovo Search and Rovo Chat for asking questions in plain language across Confluence content and other connected Atlassian data. Unlike search-across-everything tools, Confluence’s AI works primarily over content your team writes and maintains directly in the product, which makes it a strong fit for organizations that already treat Confluence (or the broader Atlassian ecosystem) as their documentation system of record.

Ideal users

  • Teams already using Jira or other Atlassian products who want their documentation and AI search in the same ecosystem
  • Organizations that want a structured wiki people write into directly, not just an AI layer over existing scattered content
  • Engineering, product, and IT teams documenting processes, decisions, and specs alongside their issue tracker
  • Companies wanting AI summarization and Q&A over content they already maintain in a company wiki

Who should avoid it

  • You have no existing Atlassian footprint and don't want to adopt pages-and-spaces structure to get AI search — Glean may fit better if your content is scattered across many other tools instead
  • You want bite-sized, verified answer cards for fast lookup rather than full wiki pages — see Guru
  • You need a dedicated, versioned documentation platform for public-facing product docs — see Document360
  • Your team is small and doesn't need spaces, permissions, and structured pages — a lighter wiki tool may be less overhead

Key features

  • Pages and spaces for structured, hierarchical company documentation
  • Atlassian Intelligence: AI-assisted drafting, page summarization, and comment analysis built into the editor
  • Rovo Search and Rovo Chat: AI search and conversational Q&A across Confluence content and other connected Atlassian data
  • Rovo Agents for automating routine documentation and workflow tasks
  • Deep integration with Jira for linking documentation to issues, epics, and projects
  • Version history and page permissions at the space and page level

Pros

  • Widely adopted, especially among teams already using Jira — minimal extra tooling to onboard
  • AI features are built into the product rather than requiring a separate purchase, on Standard and above
  • Structured spaces and permissions give more editorial control than a flat search index
  • Large ecosystem of templates, macros, and third-party integrations

Cons

  • Can feel heavyweight and admin-intensive for small teams that just want simple notes
  • Free plan is limited in seats and does not include the full Rovo AI feature set
  • AI features (Rovo credits) are metered per seat by plan tier, which can add friction at scale
  • Not built for fast, bite-sized answer lookup the way card-based tools like Guru are

Pricing

Paid — $5.42/user/month (Standard, billed annually); Premium is $10.44/user/month billed annually. A free plan covers up to 10 users, and Enterprise is custom-priced. Atlassian Intelligence and Rovo are included at no extra cost starting on the Standard plan (not on Free), with a monthly AI credit allowance that increases on Premium and Enterprise.

Typical workflows

  • A product team documents specs and decisions directly in Confluence spaces linked to their Jira epics, then uses Atlassian Intelligence to summarize long pages or threads of comments before a planning meeting.
  • An employee uses Rovo Chat to ask a question in plain language and gets an answer synthesized from relevant Confluence pages, rather than manually searching and reading through several pages.

Integrations

  • Jira and other Atlassian products
  • Slack and Microsoft Teams
  • Google Drive
  • Loom and Figma
  • Third-party MCP-based agents (e.g. Lovable, Replit, Gamma) as of 2026 rollouts

Privacy & security notes

Confluence follows Atlassian's standard cloud security and compliance program. Atlassian has announced that starting August 17, 2026, it will begin using in-app content (e.g., Confluence page titles and bodies, not just de-identified metadata) to help train its AI offerings, including Rovo; every customer, on every plan, can opt out of in-app data contribution via Atlassian Administration under Security > Data contribution. Rovo also supports data residency, letting you pin AI data to the same region as your existing Confluence data. Review Atlassian's Trust Center (atlassian.com/trust/ai) and your admin data-contribution settings before storing highly sensitive content.

Frequently asked questions

Is Atlassian Intelligence included in Confluence's price, or is it a separate add-on?

It's included at no additional cost — Rovo and Atlassian Intelligence are automatically bundled with all paid Cloud plans (Standard, Premium, and Enterprise), each with a monthly AI credit allowance that increases at higher tiers. It is not available on the Free plan.

How is Confluence different from Guru?

Confluence organizes knowledge into full pages and spaces that people write and structure directly, with deep ties to Jira. Guru instead organizes knowledge into small, individually verified "cards" surfaced through a browser extension, aimed at fast lookup rather than long-form documentation.

Do we need Jira to use Confluence?

No, Confluence can be used standalone, but its value increases substantially for teams that also use Jira, since pages and issues can be linked directly.

Can Confluence search across tools outside the Atlassian ecosystem?

Rovo can extend search to some connected third-party sources, but Confluence's core strength is content you and your team write directly into it. For search that spans many unrelated, disconnected apps, a tool like Glean is more purpose-built for that.

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